Refund policy

Return Policy

We want you to be happy with your purchase! If something’s not right, here’s how returns work:

⏳ Return Window
You have 7 days from the date your order is delivered to request a return.

📦 Damaged Items
If your item arrives damaged, please fill out our Contact Form immediately upon delivery and include photos of the damage and packaging. Damaged items reported after 48 hours may not be eligible for a refund.

🚫 No Exchanges
At this time, we do not offer product exchanges.

🚚 Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service—we’re not responsible for returns lost in transit.

📬 Start a Return
To begin the return process, please fill out our Contact Form with your order number and reason for return. We’ll get back to you with next steps.

⚠️ Final Sale Items
Digital downloads, printable files, and sale items are final sale and cannot be returned.

Thank you for supporting a small, hygienist-owned business!